Camera or microphone permission
Open the device settings for MagGlass, enable Camera and Microphone, and allow speech recognition where the platform offers a separate permission. Then return to the app.
Support
Help with MagGlass
Practical help for getting the clearest view, reliable voice control, product information, and spoken text.
Camera, zoom, or torch
Close another app that may be using the camera, return MagGlass to the foreground, and try again. Use the slider or pinch gesture to adjust zoom. Torch availability depends on your device.
Voice commands are not heard
Check microphone and speech-recognition permission, confirm the device language is English or French, and wait until spoken feedback finishes before giving the next command.
A product is not identified
Confirm Internet access, hold one barcode steadily in view, and try another angle or distance. Product results depend on barcode visibility and Open Food Facts coverage.
Text is not read clearly
Use even lighting, hold the document flat, fill the camera view with the text, and keep the page steady while MagGlass reads it.
Share Android support information
The Android Settings screen can export a limited text log that may help support understand a problem. Review the file before sharing it.
Support
See more with MagGlass
Email support with your platform, device model, operating-system version, MagGlass version, and a short description of what happened.